Financial & Scheduling Policy

Thank you for choosing De La Cruz Plastic Surgery for your cosmetic surgery and aesthetic needs. We are honored to be part of your journey. The following

policies are in place to ensure fairness, clarity, and the best possible experience for all of our patients.

Financial Policy

• Payment Responsibility: Because cosmetic surgery is elective, it is generally not covered by insurance. Patients are responsible for

all surgical, anesthesia, and facility costs.

• Deposit Requirement: To reserve your surgery date, a $2,000 booking deposit is required at the time of scheduling. This deposit is

non-refundable and applied toward your balance.

• Remaining Balance: The balance is due in full at your pre-operative appointment (about 4-5 weeks before surgery). If payment

is not received, your surgery date may be released.

• Third-Party Payments: If someone else is assisting with payment, they must also sign this policy for transparency.

Cancellation & Rescheduling Policy

We understand that sometimes plans must change. Please review the following carefully:

• If You Cancel Before Pre-Op: Any payments made (other than the $2,000 deposit) may be refunded depending on timing and preparation already

completed.

• If You Cancel After Pre-Op: All surgical fees become non-refundable once your pre-op appointment has occurred, as resources and staff are fully

committed to your care. In rare, documented medical cases, the practice may consider a partial refund or credit.

• If You Cancel Within 14 Days of Surgery: 50% of your surgical fee will be forfeited.

• If You Cancel Within 72 Hours of Surgery: 100% of the surgical fee will be forfeited. At this point, your surgical team, anesthesiologist, and

operating room have already been fully reserved.

Rescheduling:

◦ If you reschedule within 72 hours of booking, no fee will apply.

◦ If you reschedule after 72 hours of booking, a $1,000 rescheduling fee will apply.

◦ Surgeries cancelled within 72 hours may still be rescheduled to a future date, but no refund will be given for the forfeited fee. A $1000

rescheduling fee will apply.

• Written Notice: All cancellations or changes must be submitted in writing (email is acceptable).

• Credit Card Payments: Any refunds (if approved) will be subject to a 2.99% processing fee to cover merchant charges.